Step 1- Make sure the router is turned ON , is connected to the electrical socket properly.
Step 2- Check the Microfilters.
Step 3- Connect a PC directly to the router.
Step 5- If Step 4 hasn't worked , try to ping both addresses
Step 6- If Step 5 hasn't worked , try to ping 220.127.116.11
Step 7- Change the DNS settings on the Network Interface Card as follows:
Primary DNS Server : 18.104.22.168
Secondary DNS Server : 22.214.171.124
Then disable and enable the Network Interface Card, and repeat from Step 4 - 6.
Step 8- If the router's GUI is accessible
a) Upgrade the router to its latest Firmware.
b) Re-authenticate the ISP username and password.
c) Repeat from Step 4 - 6.
Step 9- Reboot the router and repeat from Step 4 - 6.
Step 10- If all the above has not worked; Get Wavetel to carry out a line test.
Please be aware while the line test takes place users can experience internet drop (in case if the internet was working but it was slow) .
If Wavetel confirms that line test has failed they will then book an engineer to visit the site.
If an engineer finds no fault on site then there could be a potential charge which customer will have to pay.